All Things Customer Experience
This starter pack is for those folks who are interested in all things customer experience, from attitude measurement methods and statistical analysis to journey mapping and CX best practices.
Created by
@bobehayes.bsky.social
@wswmuc.bsky.social
#DigitalTransformation Strategist | #Industrial & #Automotive | #CustomerExperience | #CX | #AI / #genAI / #generativeAI | #XaaS | views=mine | Imprint http://bit.ly/3lgDy43
@billquiseng.bsky.social
Asks that you FOLLOW ME: Chief Experience Officer at billquiseng.com. Award-winning Customer CARE Expert, Keynote Speaker, and Blogger #b2c #customerservice #customerexperience #csat #custserv #custexp #cx
@justinrobbins.bsky.social
Founder & Principal Analyst at Metric Sherpa. Keynote speaker, researcher, & business advisor helping organizations improve customer interactions. #CustomerExperience | #CustomerService | #ContactCenter | #CX
@callcenter.bsky.social
👋 CEO of Expivia & OttoQa | 25+ years in contact center leadership 🎙️ Host of "Advice from a Call Center Geek," the #1 call center podcast 📚 Author of False Hustle | Innovating CX & QA for SMBs 🚀 Erie, PA native | #AI #CustomerExperience #CX
@theagilebrand.bsky.social
#MarketingTechnology #CustomerExperience & #DigitalTransformation. Podcast, books, and more by Greg Kihlström
@avoa.com
CIO Strategic Advisor @avoa.com | Board Member | Host of the CIO & CxO In The Know Podcasts | #CIO #CX #EX #Cloud #AI #GenAI #Data #Cybersecurity
@sdquinn.me
Director, Customer Analytics at Pickaxe Foundry. Prev @standupamerica.bsky.social & MissionWired. Tech, politics, sports, faith & pop culture. Univ of Florida grad. Phan. #LGM he/him/his
@trevorwithdata.com
Product leader @ Adobe | Customer Journey Analytics growth & innovation | Board game enthusiast 🎲 | Views my own | LinkedIn: /in/trevorpaulsen
@carstenhohnke.bsky.social
Having fun telling business stories w/ analytics. Lately capital markets and voice of the customer w/ #nlp #ml. Back in the day comp sci @umich, cog sci @mit, strategy @marsandco.
@danielpradilla.info
Full Stack Data Scientist. Analytics Manager. I lead data teams to improve customer experience, increase revenue and reduce costs.
@bobehayes.bsky.social
PhD in industrial-organizational psychology. Interests in #datascience #customerexperience #statistics #machinelearning #artificialintelligence